All Ultimate seats have a lifetime warranty on our base
pans and a one-year warranty on our foam and covers against
defects in material and workmanship. Your warranty is activated
on the purchase date.
GL 1800 Seats with our heat option
are supplied with our Ride on Rain Covers, if
the covers are not used and the seat is allowed to get wet
the warranty is voided.
Return Policy for Seats Purchased Directly from Ultimate
You need to ride 100 miles or more on the new seat to adjust
to the new feel and riding position to really know how great
you read some of our customer comments on our web site,
you will understand why the Ultimate seat is the ultimate
for long distance comfort.
If you buy a seat directly from The Ultimate Seats Company,
you have up to 14 days after receiving the seat to
contact us for a return authorization.
keep the original box and be sure to keep the seat in perfect
condition, no scratches, scuffs or tears.
If, for any reason, your new Ultimate seat is not to your
liking, call us within 14 days of receipt and discuss
the nature of the problem with a customer service representative,
1-877-672 0288. We will assign you a "Return authorization"
and a forwarding address.
will either exchange it for another model or refund you
for the price of the seat. Your cost is the UPS freight
to you and the freight back to our warehouse.
The return policy does not apply to Leather seats or
any Vinyl seats with custom colors or custom embroidery
or seats made without our logos. If a seat is returned
and after our inspection it is found to have been damaged
from your use the refund amount will be adjusted accordingly.
the 14 Day Return Policy:
Ultimate will not accept a returned seat beyond our 14-day
Damaged in Shipping:
If you receive a seat that is damaged when you open the
box, it is your responsibility to immediately call UPS
to file a damage claim. Be sure to keep the box and
all packing material, since these may be needed in filing
a claim. Please call us if you have more questions.
Policy from a Dealer:
If you buy an Ultimate seat from your local dealer or other
supplier, the return policy is strictly between you and
your dealer or supplier. Ultimate has no control over their
return policies, so please be sure to ask your supplier
about the details of their return policy before you make
a purchase from them.
dealer may have purchased Ultimate seats from a distributor;
the distributor may not accept returned items.